Privacy Policy

Sparq ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electric vehicle rental and battery swap services.

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1. Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

• Full name and contact details (phone number, email address)
• Date of birth and government ID (Aadhaar, driving license)
• Emergency contact information
• Bank account information and UPI IDs for rental payments
• Rental history and payment records
• Vehicle usage and trip data

Automatically Collected Information

When you use our app, vehicles, or website, we may automatically collect:

• Device information (model, OS version, unique identifiers)
• IP address and location data
• Vehicle telemetry (battery level, speed, distance, location)
• Battery swap station usage data
• App usage patterns and preferences

2. How We Use Your Information

We use the collected information to:

• Process vehicle rentals and payments
• Verify your identity and driving credentials
• Track vehicle location for security and recovery
• Provide roadside assistance and support
• Schedule maintenance and vehicle replacements
• Facilitate battery swap services
• Improve our services and personalize your experience
• Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We may share your information with:

• Payment Partners: Banks, payment gateways for processing rental fees
• Insurance Providers: For vehicle and rider coverage
• Service Partners: Maintenance providers, battery swap network operators
• Platform Partners: Delivery apps (Zomato, Swiggy, etc.) for rider verification
• Government Authorities: As required by law or for vehicle registration

4. Data Security

We implement industry-standard security measures:

• 256-bit SSL/TLS encryption for all data transmission
• Secure servers with access controls
• Regular security audits
• Two-factor authentication for account access

5. Vehicle Tracking

All Sparq vehicles are equipped with GPS tracking for:

• Security and theft prevention
• Roadside assistance and vehicle recovery
• Fleet management and maintenance scheduling

By renting a Sparq vehicle, you consent to continuous location tracking during the rental period.

6. Data Retention

We retain your data for:

• Rental and payment records: 7 years (as per financial regulations)
• Account information: Until account deletion + 2 years
• Vehicle telemetry: 90 days (rolling)
• Marketing preferences: Until you opt out

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Delete your account (subject to active rentals and regulatory requirements)
• Opt out of marketing communications
• Withdraw consent for non-essential data processing

8. Contact Us

9. Grievance Officer

In accordance with the Information Technology Act, 2000: