Refund & Cancellation Policy

This policy outlines refund and cancellation terms for Sparq electric vehicle rentals.

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1. Rental Cancellation

Before Vehicle Pickup

• Full refund if cancelled before vehicle assignment
• 90% refund if cancelled after vehicle assignment but before pickup

After Vehicle Pickup

• No refund for days already used
• Refund for advance payments towards unused future days
• Vehicle must be returned to designated location

2. Security Deposit

• Security deposit refunded within 7 working days of vehicle return
• Deductions may apply for damage, unpaid fees, or traffic violations
• Refund processed to original payment method

3. Failed Payments

• Amount debited but rental not confirmed: Refund within 5-7 business days
• Double debit: Excess amount refunded within 5-7 business days
• Contact support with transaction ID for expedited resolution

4. Vehicle Issues

• Breakdown due to vehicle defect: Prorated refund for downtime
• Replacement vehicle provided within 24 hours where possible
• No refund for breakdown caused by rider negligence

5. Investment Refunds

For vehicle investment program:

• No refund during lock-in period (as per investment agreement)
• Early exit may incur cancellation charges
• Returns continue until formal exit completion

6. How to Request a Refund

1. Open the Sparq app
2. Go to Help & Support
3. Select "Refund Request"
4. Provide transaction details and reason
5. Our team will respond within 48 hours

7. Contact Us